Our quality & guarantee

The quality of the materials that we use

For a windscreen replacement, we only use glass manufactured to OEM standards, whether sourced from original equipment manufacturers or other suppliers, ensuring that the glass we fit is as good as the original piece of glass we are replacing.

We believe that the best replacement glass comes from the companies who supply the original glass to the world’s leading car manufacturers.

The quality of our technicians

Our National Skills Centre in Birmingham - the first ever automotive glazing training centre accredited by Thatcham and the IMI - provides every technician employed by Autoglass^® with a rigorous training programme to ensure the highest quality of workmanship.

Autoglass^® is also proud to hold the ISO 9001:2000 Certification of Quality Assurance.

• Our guarantee does not limit your statutory rights.
• Windscreen wipers we supply and fit are guaranteed for 12 months from the date of fitting against material or manufacturing defects only.
• If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement.
• Our calibration of any advanced driver assistance systems will be true and correct at the time of being performed and will not be the subject of our guarantee.

If you'd like to make a claim against your guarantee for the work we've completed, please fill out the form in this link. There's no need to call us, once we receive the form, one of our glass experts will get back to you.